Personal Information Protection and Privacy Policy
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern how it is collected, used, disclosed, retained, destroyed, or otherwise managed. It also aims to inform any concerned individual about how personal data is handled. This policy also includes the cookie policy as well as the consent settings related to cookies.
1. Collection of Personal Information
When visiting our website, personal information such as your name, address, email address, phone number, and similar data may be collected. This information is collected only when you voluntarily provide it, for example by completing a contact form, requesting a quote, requesting a callback, or similar actions. We are committed to collecting only the information that is necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent any unauthorized access, use, or disclosure of your personal information. In addition, access to your information is limited to employees or service providers who require it to deliver services to you.
3. Sharing of Personal Information
We do not exchange, sell, rent, or otherwise disclose your personal information to third parties for marketing purposes unless you have expressly provided your consent. However, we may share your information with external service providers who assist us in operating our business. We take appropriate measures to ensure that these third parties comply with strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal information for the period necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure its secure destruction or anonymization. All information is destroyed in a secure manner to preserve confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you visit our site. They allow us to collect information such as pages visited, time spent on the site, and your language preferences. This data helps us analyze trends, improve our website, and provide you with personalized content.
You may choose to accept or refuse cookies through our consent banner. You can also enable or disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit certain functionalities of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally set in response to actions you take on the website, such as saving your privacy preferences or completing forms. These cookies do not store any personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, including the pages you visit and the links you click. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests and display personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may be subject to change, in order to understand how your data is used through these cookies. It is important to note that most of these social media platforms are based outside of Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be secured using Google reCAPTCHA technology. This tool, which uses cookies, collects data on how a user interacts with the website. Examples of the data collected include how the user navigates the site with their mouse, how they click through content, the time taken to complete tasks, and the device used. This information is analyzed to determine the likelihood that the user is a robot or a human. This data may be shared with other Google products and services.
5.2 Enabling, Disabling, and Deleting Cookies
You can manage cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure your browser to automatically reject all cookies or to specify which cookies you wish to accept. You may also set your browser to automatically delete cookies when it is closed or regularly delete them manually. Please note that each browser’s configuration is different; we encourage you to consult your browser’s help menu for more information.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear to explain how we use cookies. By clicking “Accept,” you consent to the use of all cookies and to the current cookie policy. Through this banner, you may also “Reject” all non-essential cookies or “Manage Preferences” by accepting only certain categories of cookies. You may change your consent at any time.
5.4 Tierces parties
We have entered into agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Some of these parties, such as Google and social media platforms, should be considered independent data controllers. We strongly recommend that you review their privacy policies.
6. Responsibility
Overall, we are responsible for the protection of the personal information we hold. Our employees who have access to personal information or are involved in its management take all necessary measures to ensure its protection and to comply with this policy.
7. Right of Access, Rectification, and Withdrawal of Consent
You have the right to submit a request to access the personal data we process about you. You also have the right to object to the processing of your data. You may request an overview of the personal data processed about you, provided in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to it.
You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you.
You have the right to lodge a complaint with our organization if you believe we are not in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the issue is not resolved, you may contact the Office of the Privacy Commissioner of Canada.
If you wish to exercise your rights of access, rectification, or withdrawal of consent, you must submit a written request to the person responsible for personal data protection. The appropriate contact details are provided in the section “Person Responsible for the Protection of Personal Information” below.
8. Complaint Handling Process for the Protection of Personal Information
If someone wishes to file a complaint regarding the application of this policy or, more generally, the security of their personal information, they must submit their request in writing by contacting the person responsible for personal data protection, whose contact details are provided in the section “Person Responsible for the Protection of Personal Information.” The complaint will be handled within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis, any supporting documentation related to the assessment, and the response sent to the individual who submitted the complaint. We are committed to handling all complaints in strict confidentiality.
9. Person Responsible for the Protection of Personal Information
For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:
- Maxime Charron, Sales Director
- 819 578-5185
10. Approval
This policy is approved by the person responsible for the protection of personal information, whose professional contact details are listed above.
11. Publication and Amendments
We reserve the right to revise this Personal Information Protection and Privacy Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed of any updates.
